Refund policy

Returns & Exchanges

We want you to love your items, so we do everything we can to make returns easy and stress-free 🤍

All returns are issued as store credit only, unless your item arrives damaged or defective.

If you receive a damaged or defective item, please email support@graceannboutique.com within 5 days of delivery with your order number and photos.

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The Policy

Your return must be delivered back to us within 14 days of the original delivery date. Returns must be started within 10 days of delivery. Returns received after this window may be denied.

All items must be:
    •    In original packaging with all original tags still attached
    •    Unworn and unwashed
    •    Free of any odors, including perfume or smoke    
    •    Free of all pet hair
    •    Free of deodorant or makeup marks  
    •    Shoe boxes must be placed in a poly mailer. The label cannot be affixed to the shoebox. 

 

Items that do not meet these requirements will be denied and returned to you at your expense.

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Return Eligibility
    •    Only full-priced items qualify for return for store credit
    •    Items purchased with a coupon code are final sale
    •    Exception applies to first-time purchaser discount codes

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Final Sale Items

The following items cannot be returned:
    •    Jewelry
    •    Handbags
    •    Seamless items
    •    Bralettes
    •    Hair accessories
    •    Gift items
    •    Leggings
    •    Food items

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Store Credit Purchases

All returns/exchanges are subject to a 10% restocking fee. This fee is subject to increase based on the number of returns in a 30-day period.

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Order Cancellations

Order cancellations are not allowed.
Once your order is received, it is placed into our shipping queue and cannot be changed or canceled.

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Start a Return

To begin your return, please use our return portal below:

CLICK HERE TO START YOUR RETURN

Enter your order information and follow the prompts.
Once approved, you will receive a prepaid return label.

Please include your original packing slip with the order number inside your package for faster processing.

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Processing Your Return

Once complete, you will receive an email with your store credit.

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Using Your Store Credit
    •    Add items to your cart
    •    Your store credit will appear at checkout
    •    Be sure to apply it before selecting another payment method

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Need Help?

We are here for you
Email us at support@graceannboutique.com